Patient Experience Coordinator at Cornerstone Health

Do you thrive on creating exceptional experiences that produce raving fans?

Cornerstone Health, a newly renovated clinic in the heart of Evanston, is seeking a passionate Patient Experience Coordinator to join our growing team. In this role, you'll be the guide of our patient journey, ensuring every interaction – from the moment they walk in the door to their ongoing care – exceeds expectations.

Here's what makes this role unlike any other:

• Be the 'Wow' Factor: You'll set the tone for our entire clinic, crafting a welcoming and positive environment that leaves a lasting impression.
• 5-Star Service: You'll oversee phone communications, ensuring a seamless booking experience and exceptional customer service for every patient.
• Beyond Expectations: Go beyond the ordinary! Develop creative initiatives and patient programs that foster long-term relationships and a sense of community.
• Meaningful Connections: Build strong bonds with patients, referring providers, and the local community to position Cornerstone Health as a trusted partner in wellness

We invest in your success:

• World-Class Training & Certification: We equip you with the tools you need to excel. Receive industry-leading third-party training and advanced certifications to stay at the forefront of patient experience and be immediately successful in this role.
• Everything You Need: Resources, tools, and unwavering support are yours to leverage. We empower you to make a real difference in people's lives.
• Rewarding Career: This position offers competitive compensation with incentive structure and a healthy work-life balance. Finish your day at 3pm and focus on what matters most to you.

Who We're Looking For:

• The Experience Enthusiast: You possess a genuine passion for creating exceptional experiences in any setting. You understand the power of a positive first impression and go above and beyond to ensure every interaction is delightful.
• The Communication Maestro: Your phone skills are legendary! You can navigate complex conversations with ease, leaving patients feeling heard, understood, and excited about their upcoming care.
• The Connector: You build rapport effortlessly, fostering meaningful connections with patients, referring providers, and the local community. You're a natural relationship builder who understands the importance of collaboration.

· The Quick-Starter: You thrive in an autonomous environment where you can take ownership of projects and initiatives. You're a self-starter who possesses excellent time management skills and the ability to prioritize effectively.

• The Lifelong Learner: You're hungry for knowledge and possess a desire to stay ahead of the curve. You're excited about the opportunity to participate in world-class training and advanced certification programs.

Minimum Requirements

• You have graduated from high school
• You’re comfortable answering phone calls and delivering information to a wide variety of sources
• You learn quickly on a computer and are capable of maneuvering around a savvy software system
• You are comfortable in an ever changing, ever growing environment.

Benefits and Compensation

• Chiropractic and physical therapy coverage (In-House)
• Fitness program (In-House)
• Continuing education opportunities
• Career advancement
• On top of your hourly rate we also offer an incentive program that you will be eligible for after your first 90 days here with us!

How to Apply

• We are eager to meet you and actively interviewing for this immediately available role.
• Send us an email to info@cornerstoneclinics.com with these 3 items included:

1. Subject line of email should read: [Your Name] Patient Experience Coordinator at Cornerstone Health

2. A resume or CV

3. A short video (30-90 seconds) of you describing the best customer experience you’ve had.

Job Types: Full-time, Part-time

Pay: $18.00 - $21.00 per hour

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• STE 100 Evanston, IL 60201 (Required)

Work Location: In person